Red Seal Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contractor matching platform.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal information — When you sign up for our waitlist or create an account, we collect your name and email address.
- Usage data — We automatically collect information about how you interact with our platform, including pages visited, time spent, referring URLs, and device/browser information.
- Cookies — We use cookies and similar tracking technologies to enhance your experience and gather analytics data. See our Cookies section below for details.
- Project and preference data — Information you provide about your renovation or construction needs, including project type, budget range, and location, to help us match you with suitable contractors.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Contractor matching — To connect you with verified, qualified contractors based on your project requirements and preferences.
- Platform improvement — To analyze usage patterns and improve the functionality, performance, and user experience of our platform.
- Communication — To send you service-related notifications, updates about your matches, and occasional marketing communications (with your consent).
- Rebate assistance — To help identify and facilitate government rebate programs that may apply to your project.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With matched contractors — When you request a match, we share relevant project details and contact information with the contractors you are connected with, so they can provide you with quotes and services.
- Service providers — We may share data with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users (e.g., hosting, analytics).
- Legal requirements — We may disclose your information if required to do so by law or in response to a valid legal request.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and regular security audits.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — You may request a copy of the personal data we hold about you.
- Correction — You may request that we correct inaccurate or incomplete information.
- Deletion — You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-out — You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
To exercise any of these rights, please contact us at [email protected].
6. Cookies
Our website uses cookies to improve your browsing experience. We use the following types of cookies:
- Essential cookies — Required for the website to function properly, such as session management and security features. These cannot be disabled.
- Analytics cookies — Help us understand how visitors interact with our website so we can improve content and functionality. These are anonymized and do not personally identify you.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Red Seal Pro
Email: [email protected]
Vancouver, BC, Canada